The Simplified Omnichannel Contact Center Solution

Connect data, apps, and channels all within one unified platform, optimizing customer communications and elevating the customer experience.  Offer your audience connection with their customers at every touchpoint, all in one easy-to-use platform. Empower businesses with the ability to deliver a cohesive and effortless communication experience.

The HELIOS Omnichannel Contact Center Solution makes communication easier than ever by giving:

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HELIOS Features

A New Level Of Staff Efficiency And
Customer Service 

Our feature-rich platform makes staff efficiency and productivity effortless, allowing more investment in customer service and satisfaction. 

Generative AI

Our ChatGPT-based summary provides a quick summary of the conversation history between agents and customers, saving time and improving experiences.

Multi-View Tabs 

Manage and organize messages according to specific needs within the inbox. Review messages easily through categorized tabs. 

Flexible Live-Chat 

Easily embedded and customizable live chat widget enables clients to receive prompt responses without navigating away from the page they’re on.  

Omnichannel Contact Center Solution

The Unified Communications Tool That Unleashes The Full Potential Of What Businesses Can Do For Their Customers!

With a host of communication tools at your customer’s fingertips, they can deliver the CX their customers deserve. The HELIOS Omnichannel Contact Center streamlines your customer’s communication processes by integrating communication channels seamlessly into one easy-to-use platform.  

By offering your customers the HELIOS solution, you’re helping them engage with their customers in a way that sets them apart from their competitors.  

HELIOS Benefits

Business Growth And Success Start With Unmatched Customer Service 

The communication needs and expectations of today’s consumers mean you must have access to a modern solution to keep up. That’s where HELIOS comes in – the HELIOS Omnichannel Contact Center is a modern solution for the increasingly modern digital landscape.  

Efficiency & Convenience

With a 360-degree view of real-time and historical contact center activity, your customers can quickly and easily escalate and address issues proactively.  

Workflow Automation 

Your customers can now build customized workflows with no coding necessary, sending productivity through the roof. 

Be The Hero Your Customers Have Been Looking For 

Many businesses don’t know what tools and platforms are available that could take the weight off and let them run their business with far less stress. Be the industry partner they need to streamline and simplify their everyday lives!